Easen for Automotive

Document Every Customer Conversation, Automatically

From test drives to service walkarounds, Easen documents every customer conversation — so your team always knows what was promised, quoted, and recommended.

The fear every automotive professional knows: A customer insisting they were promised something never said — with nothing to prove otherwise.

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— How it works for Automotive

Built around how you actually work.

Service consultation records

Every service walkaround, warranty discussion, and customer sign-off is captured automatically — by vehicle, date, and service type.

e.g., '2-year parts warranty quoted — customer confirmed understanding Apr 16'

Test drive conversation capture

What the customer said they wanted on the test drive — features, price sensitivity, comparisons made — all recorded and searchable.

e.g., 'Customer mentioned comparing with a competitor — Feature X was deciding factor'

Cross-visit customer memory

When a customer returns, Easen surfaces everything said in previous visits — so any team member has full context, not just the lead salesperson.

e.g., 'Trade-in intention mentioned in March visit — not yet followed up'

— Real example from a automotive call

Easen

Jordan LeeLISTENING10:44Mic onPauseEnd Meeting

Meetings

History

Knowledge

Insights3

TranscriptNotesChat

10:41·Jordan

Mr. Patel is at the desk picking up the sedan.

10:43·You

The caliper work is done and the invoice is ready.

10:44·Jordan

The customer wants to know about the warranty terms on the brake job.

RESPONSE

ANSWERnow

“Warranty terms on the brake job”

The April 16 service consultation quoted a 2-year parts warranty on the brake caliper replacement. Labour is excluded. Non-OEM parts sourced externally void it. The customer confirmed understanding.

From past meetings

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ADD

This was quoted during the service walkaround, not the booking call. If the customer remembers a different quote from booking, that call is logged too.

The terms were quoted at the walkaround, not the booking call, and the customer confirmed them.

“

We had a warranty dispute heading to the manufacturer. I found the service consultation note in 30 seconds. The warranty terms were clear. Dispute over. The customer actually apologised.

Ryan S.

Service Manager, Main Dealer Group

What every automotive professional gets.

Everything in Easen — built for the problems your specific role faces.

Real-time response suggestions grounded in your past meetings

Automatic meeting summaries with decisions and action items

Pre-meeting AI briefing before every meeting

Document-grounded answers from your uploaded materials

Searchable memory across every meeting you have ever had

Floating overlay — stays above Zoom, Teams, Meet, or Webex

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